Refund policy

Returns & Refunds

Damaged or Faulty Items

If you have received a Froth Lab Product which you believe is faulty, please contact us at rileylee@frothlab.com.au within 7 days of delivery to arrange a refund or replacement.

Please include your order number and clear photographs of:

• • The damaged item(s)
  • The packaging (especially if damaged)
  • The shipping label

Where Goods are faulty, Froth Lab may (at its sole discretion): 

a)         refund the Price paid for the Goods (including a partial refund); or

b)         replace the Goods.

Our Customer Support team will respond to your enquiry to discuss next steps. We do not provide a refund for change of mind. Goods returned without prior approval from our Customer Support team will not be accepted (for health and safety reasons) and we may not be able to respond to any returns enquiry submitted through any channel other than the following email address: rileylee@frothlab.com.au.  

Refunds

Refunds (if approved) will be processed to your original payment method. Please allow 3–5 business days for the funds to appear in your account.

Please note: We reserve the right to deny refund requests that do not meet the above criteria.

Late or Missing Deliveries

If your order hasn’t arrived as expected, please refer to your tracking link for delivery updates. If you need further help, reach out and we’ll be happy to check on it for you.

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Questions?

For any questions or concerns, please contact us at rileylee@frothlab.com.au.